Android phone repair for Samsung Galaxy, Pixel and more.

Partner store or mail-in for your Android phone?

Both get you the same free diagnosis and a price before any work. The difference is speed versus the kind of repair.

• A nearby partner store is the quickest option for common part swaps: screens, batteries, charging ports and back glass on Galaxy, Pixel, Motorola and OnePlus phones. Many are done the same day. Find one on repair near me. Partner stores explain their own warranty.
• Mail-in to our lab suits board repair, water damage, data recovery, foldable screens, and anyone without a store nearby. Shipping is free, prepaid and insured both ways, and it’s typically 7–10 days door to door. Here’s how mail-in works, and you can follow your repair on the tracking page.

The faults we see most on Galaxy and Pixel phones

Most Android repairs come down to a handful of problems, and each has a clear cause.

• Broken screens from drops, plus green lines on Samsung OLED panels after pressure or a knock. See Galaxy and Pixel screen repair.
• Worn batteries after two or three years, sometimes swelling and pushing the back or screen out. See battery replacement.
• Charging problems, most often lint or a worn USB-C port. See charging port repair.
• Cracked backs and camera lenses from drops. See back glass repair and camera repair.
• Liquid damage, even on water-resistant phones. See water damage repair.
• Phones that won’t turn on, usually one failed board component. See board repair and data recovery.

Repair or replace?

The biggest question is how long your phone will keep getting security updates. Samsung’s recent Galaxy S flagships and Google’s Pixel 8 and later are promised up to seven years. Older and budget models get fewer, so check your model’s support window before you spend. A phone with years of updates left and one broken part is almost always worth repairing.

It also helps to compare the repair price with what the phone is worth. A screen on a recent Galaxy S Ultra costs a fraction of a new one. A board repair on an older budget phone might not, unless you need the data on it. When a repair doesn’t make sense, we tell you. And if you do replace it, a working phone is worth more as a trade-in or hand-me-down than a broken one.

How Android repair pricing works

Each repair shows a starting price, and your exact price depends on the model and the part. Ultra, Plus and foldable models cost more than a Galaxy A or an older Pixel. For screens you can often choose between OLED and a cheaper budget screen, and we explain the trade-offs. Water damage and phones that won’t turn on start with a free check, because the price depends on what we find inside.

Whatever the repair, the price is confirmed before any work starts, and no fix means no fee. See your price on the booking page, or browse pricing. We also handle slow phones, software problems and moving your data to a new phone, from $49.

Your data, passcode and Google account

Screen, battery, port, back glass and camera repairs don’t touch your data. We don’t factory reset phones, and you don’t need to remove your Google account before a repair. We may ask for your screen passcode only to test the repair, and sharing it is your choice. Never send your Google or Samsung account password. Your phone stays encrypted the whole time it’s with us, and the repair itself doesn’t need access to your apps, photos or messages.

If you’d rather not share a passcode, Samsung phones have Maintenance mode (under Settings › Battery and device care) that hides your personal data and apps while the phone is being tested. Newer Pixels running recent Android versions have a similar Repair mode under Settings › System.

We never remove or bypass passcodes or Google account locks (FRP). If a phone is locked to an account, the owner has to sign out, or prove ownership to the manufacturer.

Getting your phone ready

• Back up to your Google or Samsung account, or to a computer, if the phone still works.
• Remove the case, screen protector, SIM card and any microSD card.
• Write down the problem, when it started, and anything that happened before it, such as a drop, spill or update.
• If the battery is visibly swollen, contact us before shipping.
• For mail-in, turn the phone off and pack it with padding so it can’t move around in the box.

Then book your repair and choose a store or mail-in.

Written and checked by the repair team at Charlotte Tech Repair, repairing devices in Charlotte since 2013. Updated November 2026.