About these terms
These terms apply when you use iPhoneRepair.me, including when you search for a store, book a repair, ask for a quote, mail in a device or sell a device. By using the site, you agree to them. If you don't agree, please don't use the site.
"We", "us" and "our" mean the business that runs iPhoneRepair.me and our own repair shop, Charlotte Tech Repair. Our Privacy Policy explains how we handle your information.
What iPhoneRepair.me does
iPhoneRepair.me is a directory and booking service. We help you find repair stores near your ZIP code, compare typical prices, and send a booking or quote request to a store.
We also run our own repair shop, Charlotte Tech Repair. Mail-in repairs and devices you sell to us are handled there.
Unless you mail your device to Charlotte Tech Repair, we don't repair your device ourselves. We pass your request to the store you chose, and that store contacts you and does the work.
Partner stores are independent businesses
Partner stores are independent repair businesses. They aren't our employees, agents or franchisees. We check stores before listing them, but we don't supervise their work.
Each store is responsible for its own repairs, parts, prices, warranties, opening hours, customer service and conduct. Your repair agreement is with the store that does the work.
If something goes wrong with a store repair, contact the store first. If you can't sort it out, email us at help@iphonerepair.me and we'll try to help, but we can't guarantee an outcome or make a store change its decision.
Store details such as hours, services and prices come from the stores. We try to keep them accurate, but they can change without notice.
Prices and quotes
Prices on iPhoneRepair.me are estimates for a typical repair on that device. The final price can depend on the condition of your device, what the diagnosis finds, and the parts available.
The store doing the repair, or Charlotte Tech Repair for mail-in, will confirm the price with you before starting any work. You decide whether to go ahead.
Booking a repair or requesting a quote doesn't commit you to buying anything.
Free diagnosis and no fix, no fee
Repairs booked through iPhoneRepair.me include a free diagnosis and "no fix, no fee" where the store offers them, as shown on its listing or on the page where you booked. Mail-in repairs at Charlotte Tech Repair include both.
"No fix, no fee" means that if the store can't fix the problem you brought it in for, you don't pay for that repair. If you approve a repair and then change your mind after parts have been ordered or work has started, the store will explain any charges before you agree to the work.
Before you hand over your device
Back up your data. Repairs can sometimes erase or damage data, especially on devices with liquid damage or board faults. Please back up your device before any repair if you can.
Passcodes and Find My. If the store or Charlotte Tech Repair asks you to, remove your passcode or turn off Find My (Activation Lock) before handing over your device, or share what's needed to test it. Some repairs can't be fully tested without it.
Remove accessories and SIM cards you want to keep, such as cases, cards and screen protectors.
Neither we, the store nor Charlotte Tech Repair is responsible for loss of data on a device, to the extent the law allows. Data recovery is a separate service with its own quote.
Repairs aren't by Apple
Stores on iPhoneRepair.me and Charlotte Tech Repair are independent repair providers. They aren't Apple or an Apple Authorized Service Provider, unless a store's listing says so.
An independent repair may affect any remaining Apple warranty or AppleCare coverage. After some part replacements, your device may show a message about the part. The store or Charlotte Tech Repair can explain the options for your repair.
Mail-in repairs
When you choose mail-in, we'll send you shipping instructions and, where offered, a prepaid insured shipping label. Pack your device carefully, as described in those instructions. Don't send cases, chargers or SIM cards unless we ask for them.
When your device arrives, Charlotte Tech Repair will diagnose it and send you a quote. We repair it only after you approve. If you decline the quote, or the device can't be repaired, we'll send it back to the return address you gave us.
Devices sent on a label we provide are insured in transit up to the coverage that label carries. If a shipment on our label is lost or damaged, we'll handle the claim with the carrier and work with you on a fair outcome. We aren't responsible for shipments you send without our label, or for problems caused by poor packing.
Please make sure your return address is correct. We aren't responsible for delays or losses caused by a wrong address.
Selling a device
Offers shown when you sell a device are based on the details you give us. When the device arrives, Charlotte Tech Repair inspects it. If it matches your description, we pay the agreed amount by the method you chose.
If the device doesn't match your description, we'll send you a revised offer. You can accept it, or we'll send the device back to you.
By selling a device, you confirm that you own it, that you have the right to sell it, and that it isn't lost, stolen, or financed under a contract that stops you selling it. Please remove your data and turn off Find My before sending it. We erase devices we buy.
Repair warranties
Warranties on store repairs are set and provided by the store that did the work. Ask the store for its warranty terms.
Repairs by Charlotte Tech Repair come with the warranty shown on iPhoneRepair.me at the time you booked. Warranties don't cover new damage, such as drops or liquid, after the repair.
Devices that aren't collected
When your repair is finished, or you decline a quote, the store or Charlotte Tech Repair will let you know your device is ready. Please collect it, or arrange its return, promptly.
If a device isn't collected or claimed within a reasonable period after we have tried to reach you using the contact details you gave, the store or Charlotte Tech Repair may recycle or otherwise dispose of it, as the law allows. Each store may set its own collection period, and Charlotte Tech Repair will tell you its period before it takes any action.
Sponsored listings and badges
Stores are shown by distance from your ZIP code. Some stores pay for a sponsored listing that places them at the top for nearby customers. Sponsored listings are always labelled "Sponsored".
Our own shop, Charlotte Tech Repair, may also be shown at the top. The Verified badge means our team has checked a store. It can't be bought.
A sponsored listing or badge isn't a guarantee of a store's work. Please choose the store that's right for you.
Partner store accounts
If you list a store, you must give us accurate information and keep it up to date, including your prices, hours and services. You're responsible for everything done through your account, and for keeping the email used to sign in secure.
You confirm that you have the right to use any logo, photos and other content you upload, and you allow us to show it on iPhoneRepair.me and in promoting your listing.
You must contact customers we send you promptly, treat them fairly, honor the prices and policies you publish, and use their information only to handle their request.
Paid plans are billed through Stripe as described on the plans page. We may remove or suspend a listing that breaks these terms, gives false information or receives serious, repeated complaints.
Acceptable use
When you use iPhoneRepair.me, please don't:
- Send false bookings, fake requests or spam
- Use someone else's details, or look up someone else's repair status
- Copy, scrape or harvest listings, prices or contact details in bulk
- Try to break, overload or get around the site's security or bot protection
- Upload anything unlawful, misleading, abusive or that infringes someone else's rights
- Use the site to sell or get stolen devices repaired
We may block access or cancel requests that break these rules.
Intellectual property
The iPhoneRepair.me name, design, text, guides, price tables and other content on the site belong to us or our licensors. You can view and share pages for personal use, but you may not copy, republish or sell our content without written permission.
Store names, logos and photos belong to the stores that provided them.
Apple, iPhone, iPad, MacBook and iPod are trademarks of Apple Inc. Other device names are trademarks of their owners. iPhoneRepair.me isn't affiliated with or endorsed by Apple or any device maker, and we use these names only to describe the devices we help repair.
Disclaimers
We work to keep iPhoneRepair.me accurate and available, but it's provided "as is". We don't guarantee that listings, prices, hours, availability or turnaround times are always correct, complete or current, or that the site will always be available or error-free.
We don't guarantee the work, parts, prices or conduct of partner stores. To the extent the law allows, we disclaim warranties that aren't stated in these terms, including implied warranties of merchantability and fitness for a particular purpose.
Limitation of liability
To the extent the law allows, we aren't liable for the acts or omissions of partner stores, for loss of data, or for indirect or consequential losses such as lost profits or loss of use of a device.
For repairs and sales handled by Charlotte Tech Repair, our total liability for any claim is limited to the amount you paid us for that repair, or the fair market value of the device if it was lost or damaged while in our care. For anything else about the site, our total liability is limited to $100.
Nothing in these terms limits any liability that can't be limited under the law, or takes away rights you have as a consumer that can't be waived.
Governing law and disputes
These terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules. Any dispute about these terms or the site will be heard in the state or federal courts located in North Carolina, unless the law where you live gives you the right to bring it elsewhere.
Before going to court, please email help@iphonerepair.me so we can try to resolve the problem with you directly.
Changes to these terms
We may update these terms from time to time. When we do, we'll change the date at the top of this page. The terms in place when you made a booking or request apply to that booking or request.
Contact us
Questions about these terms: email help@iphonerepair.me or use our contact page.