Game console repair for PlayStation, Xbox and Switch.

Repair store or mail-in: which is right for your console?

Both routes start the same way: you book online, pick your console and the problem, and see the starting price. Then you choose where the repair happens.

A nearby partner store suits quick, common jobs, such as a Switch screen or a deep clean, and anyone who’d rather hand the console over in person. Partner stores set their own prices and explain their own warranty, and you can find one through repair near me.

Mail-in to our lab suits board-level work: HDMI ports, HDMI chips, charging chips and consoles that won’t power on. These repairs take microsoldering tools and experience that not every store has. We send a free prepaid, insured label, diagnose the console within 24 hours of arrival and confirm the price before any work. Door to door, mail-in usually takes 7 to 10 days. How mail-in works covers packing and tracking.

The faults we see most, and what causes them

Most console faults come down to a few causes: strain on ports, heat and dust, and moving parts wearing out.

• No picture. HDMI ports on PlayStation and Xbox consoles take strain from cables and moving the console. See console HDMI port repair.
• Noise and heat. Dust in the heatsink and dried thermal paste make fans work harder until the console shuts itself off. See console overheating repair.
• No power. Power supplies, shorted parts on the board and surges are the usual causes. See console won’t turn on.
• Disc problems. Lasers and loading parts wear with use. See console disc drive repair.
• Handheld damage. Drops crack screens, and docking wears USB-C ports. See Switch screen repair and Switch charging port repair.

Many faults are linked. A console that ran hot for years is more likely to develop board faults, and a third-party dock that damaged a Switch’s charging chip can make the console look completely dead. That’s why every repair starts with a full diagnosis rather than a guess.

Repair or replace?

For most consoles, repair is the better value. An HDMI port, a deep clean or a new disc laser costs a fraction of a new console, and the rest of your console, including its storage, settings and installed games, stays as it is.

Replacement can make more sense when the main processor or memory has failed on an older console, or when several major faults stack up at once. In those cases the repair can cost more than a good used console. We’ll tell you plainly when that’s the situation, and with no fix, no fee you don’t pay for a repair you decide not to go ahead with.

If your console is still under the manufacturer’s warranty, check that option first. Opening the console can affect that coverage. If the warranty has ended, or the damage isn’t covered, such as a cracked screen or a pulled HDMI port, repair is usually the quickest way back to playing.

How console repair pricing works

Each repair on this page shows a starting price. That’s the price for a straightforward version of the job on a common model. The final price depends on your model, which parts have failed and whether there’s other damage, such as liquid residue or an earlier repair attempt.

For repairs marked “Free check,” such as a console that won’t turn on, we can’t know the price until we’ve tested it. The diagnosis is free, and you get a clear quote before anything is fixed. Read more on our pricing page.

Your data, accounts and what we won’t do

Most console repairs don’t touch your storage. Your games, saves and account settings stay on the console. If the storage itself is failing, we tell you before doing anything, and we can move your data to a new drive where the console allows it.

We don’t need your PlayStation Network, Xbox, Nintendo or Steam password, and we never ask for it. We repair hardware. We don’t modify console software, help with account bans or work around online restrictions, and account or online service problems are a matter for the console maker’s support team.

Getting your console ready for repair

• Remove any disc, game card and microSD card.
• Keep controllers, cables, stands and docks at home unless they’re part of the problem. The exception is the external power brick on an original Xbox One.
• If your Switch saves matter and you have Nintendo Switch Online, check that cloud saves are up to date.
• Write a short note on what happened and when, such as a pulled cable, a new dock or a power cut.

When you’re ready, book your console repair and you can follow its progress on the tracking page.

Written and checked by the repair team at Charlotte Tech Repair, repairing devices in Charlotte since 2013. Updated November 2026.