Back up your iPhone, make sure you know your passcode and Apple ID password, charge it if you can, and take off the case and screen protector. For mail-in repairs, pack it snugly in a small box and include a note with your contact details.
1. Back it up
Open Settings → your name → iCloud → iCloud Backup → Back Up Now, or back up to a computer using Finder, the Apple Devices app or iTunes. If the phone won't turn on, skip this step and let the technician know.
2. Know your passcode and Apple ID password
Technicians may need to unlock the phone to test Face ID, cameras and calls after the repair, and you'll need your Apple ID password to sign back in. Data recovery always needs the passcode.
3. Note what's wrong
Write down when the problem started, what happened (a drop, a spill), what you've already tried, and any earlier repairs. It speeds up diagnosis.
4. Remove accessories
Take off the case, PopSocket and screen protector. For mail-in repairs, keep your SIM card or eSIM details so you can use another phone meanwhile.
5. Charge it if you can
Around 50% is plenty for testing.
6. For mail-in: pack it properly
- Wrap the phone in bubble wrap and use a small box, not a padded envelope.
- Add a note with your name, phone number and repair request number.
- Keep the tracking number until it arrives.
Frequently asked questions
Do I have to give my passcode for a repair?
It isn't required for most repairs, but it lets the technician test everything properly afterwards. Data recovery always requires it.
Will a repair erase my iPhone?
Most repairs don't touch your data, and board repairs are done to preserve it. A backup is still the best protection.
Should I turn off Find My?
Some repair providers require it. If you're unsure, ask when you book. If you're selling the phone, always turn it off.
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